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136 lines
6.9 KiB
136 lines
6.9 KiB
{extend name="admin@public/base" /}
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{block name="main-content"}
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<link rel="stylesheet" href="/app/home/view/szwjs/static/css/common.css" />
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<link rel="stylesheet" href="/app/home/view/szwjs/static/css/complaint.css" />
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<style>
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.tvmtab tr td{line-height:1.4em;}
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</style>
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<div class="page-content">
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<div class="tvmcontent">
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<div class="tvmtabwrap">
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<div class="tvmtabtitle">深圳文交所艺版拍、文版通客户投诉记录表</div>
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<form id="tousuform" class="myform ajaxForm2" action="{:url('edit')}" method="post">
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<table class="tvmtab">
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<tr>
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<td rowspan="7" class="ttitle weightB">客户基本信息</td>
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<td class="ttitle">姓名</td>
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<td> {$detail.name}</td>
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<td class="ttitle">电话</td>
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<td> {$detail.tel}</td>
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</tr>
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<tr>
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<td class="ttitle">客户账号</td>
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<td colspan="3"> {$detail.account}</td>
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</tr>
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<tr>
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<td class="ttitle">账号是否入金</td>
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<td class="inlines"><select id="cpt_is_recharge">
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<option value="1" {if condition="$detail.is_recharge eq 1"}selected{/if}>是</option>
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<option value="0" {if condition="$detail.is_recharge eq 0"}selected{/if}>否</option>
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</select><span class="r_btn"><span class="b_ar"></span></span></td>
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<td class="ttitle">金额</td>
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<td class="inlines"> {$detail.recharge_money}<span class="r_btn">元</span></td>
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</tr>
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<tr>
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<td class="ttitle">参与平台</td>
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<td colspan="3"> {$detail.platform}</td>
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</tr>
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<tr>
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<td class="ttitle">所属机构</td>
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<td colspan="3"> {$detail.org}</td>
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</tr>
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<tr>
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<td class="ttitle">客户投诉主体</td>
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<td colspan="3"> {$detail.target}</td>
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</tr>
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<tr>
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<td class="ttitle">与投诉主体的关系</td>
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<td colspan="3"> {$detail.target_relation}</td>
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</tr>
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<tr>
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<td rowspan="3" class="ttitle weightB">反馈情况</td>
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<td class="ttitle">基本情况反馈</td>
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<td colspan="3" style="padding:5px;"> {$detail.information}</td>
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</tr>
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<tr>
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<td class="ttitle">经济问题反馈</td>
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<td colspan="3" style="padding:5px;"> {$detail.economy_problem}</td>
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</tr>
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<tr>
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<td class="ttitle">相关协议及签署<p style="margin-top: 5px;">文件情况介绍</p></td>
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<td colspan="3" style="padding:5px;"> {$detail.intro}</td>
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</tr>
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<tr>
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<td rowspan="3" class="ttitle weightB">对应证明附件</td>
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<td colspan="4" style="min-height: 38px;">
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<span id="cpt_attach_btn" class="uploadbtn" style="display: none;">上传文件</span>
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<table id="cpt_attach_list" class="smalltab">
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{if condition="count($detail['attach'])"}
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{foreach name="detail.attach" id="vo"}
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<tr><td><a href="{$vo.url}" target="_blank">{$vo.name}</a></td></tr>
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{/foreach}
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{else}
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<tr><td>无</td></tr>
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{/if}
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</table>
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</td>
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</tr>
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</table>
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<table class="tvmtab">
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<tr>
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<td class="ttitle weightB">跟进状态</td>
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<td colspan="4" style="padding:5px;">
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<select id="state" name="state" style="border:1px solid #ddd;">
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<option value="1" {if condition="$detail['state'] eq 1"}selected{/if}>未处理客诉</option>
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<option value="2" {if condition="$detail['state'] eq 2"}selected{/if} >处理中客诉</option>
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<option value="3" {if condition="$detail['state'] eq 3"}selected{/if} >已处理客诉</option>
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</select>
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</td>
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</tr>
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<tr>
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<td class="ttitle weightB">跟进备注</td>
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<td colspan="4" style="padding:5px;">
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<textarea name="remark" rows="5" style="border:1px solid #ddd;"></textarea>
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</td>
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</tr>
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<tr>
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<td class="ttitle weightB">跟进备注</td>
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<td colspan="4" style="padding:5px;">
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<table id="cpt_attach_list" class="smalltab">
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{if condition="count($detail['remarks'])"}
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{foreach name="detail.remarks" id="vo" key="key"}
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<tr><td><strong>{if condition="$key eq 2"}处理中客诉{else if condition="$key eq 3" /}已处理客诉{/if}:</strong>{$vo}</td></tr>
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{/foreach}
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{else}
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<tr><td>无</td></tr>
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{/if}
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</table>
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</td>
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</tr>
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<tr>
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<td class="ttitle weightB">意见反馈</td>
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<td colspan="4" style="padding:5px;">
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<select id="state" name="state" disabled>
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<option value="" {if condition="$detail['score'] eq ''"}selected{/if}>未反馈</option>
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<option value="1" {if condition="$detail['score'] eq 1"}selected{/if}>非常满意</option>
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<option value="2" {if condition="$detail['score'] eq 2"}selected{/if} >满意</option>
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<option value="3" {if condition="$detail['score'] eq 3"}selected{/if} >基本满意</option>
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</select>
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</td>
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</tr>
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</table>
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<div id="tousuformbtm">
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<div class="tvmformbtns">
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<input type="hidden" name="id" value="{$detail.id}">
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<button type="submit" class="submitbtn" style="padding:5px 10px;width:100px;display:inline-block;" >提交</button>
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<a class="submitbtn" href={:url('fdlist')} style="padding:5px 10px;width:100px;display:inline-block;" >返回</a>
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</div>
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</div>
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</form>
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</div>
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</div>
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</div><!-- /.page-content -->
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{/block}
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